UCentric from MIT

Services

Favorites

Select any report below and click on the icon to add or remove from favourites

UCentric people

Behavioural reports

Activity reports

Performance and statistics

UCentric voice

Structure reports

Location and billing

Availability reports

Graphs

UCentric property

Environment reports

Property reports

Resource reports

Geographic reports

Energy tools

Voice audit

Site selector

Sites

Search
Quick search features

Detailed views

Main tree view
Features tree
ARS Tree
Hunt groups tree
Trunk groups tree
Extn Directory
C/Fwd summary
Fixed spares
System speed dials
Screen captures
IP registration history

Visualisation

ARS cloud
Simple wireMap view
ACD/Hunt view
IVR and Call flows
TDM cabinet Map
Capacity graphs

Summary reports

Summary report
Card counts
Moves and changes
Extn usage
Out of service
Hotdesk summary
ACD agents
Regions
Green
Firmware
Cabinets / MGC's

HyperDirectory

HyperDirectory usage

Voice audit (Enterprise)

Enterprise reports

Sites Selected:

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Merge document
Site resources
IVR/ACD cluster view
Moves and changes
Fraud risks
Feature comparisons
Simple CSV data
Simple map view
Google maps
Trunk cards and groups
EOL
Template comparisons

Recorder reports

NICE NTR licenses
Recorder health report

DHC Sentinel

DHC Sentinel report

ACD Reports

Reports

ACD current status
ACD timeline
ACD paths and groups
ACD agent summary

Call recorders

Select recorder

Reports

Live status
Recent recordings
Call profiles
Search logs
Global search

MiMessage VoiceMail

Select VoiceMail Server

System Admin

Channel Setup
PABX Setup
COS Setup
General Options
Add New Mailbox

Mailbox Admin

Mailbox Edit
Mailbox Messages
Mailbox List
KeyMagic
ClockMagic
Question & Answer
Group Mailboxes

Reports

Message Allocation
Grade of Service
Traffic Profiles

Event Search
Outgoing Queue
Evidence Recordings

Voice and network WireMap

Select tenant

Reports

Browse this tenant
Search
Map view
Show item summary
Show unconnected
Show 'Via's'

Admin functions

Edit tenants
Edit locations and equipment
Edit equipment types
View audit logs
Import asset scan

HyperDirectory

Actions

Search
Add new

MiSMS gateway

Send SMS

Send SMS Send bulk SMS

SMS reports

Show logs
Show cancellations
Show site summary
Traffic profiles

SMS surveys

View survey results
Send internal survey
Send external survey (CSV)
Edit surveys

SMS administration

Configuration
Blacklisted mobiles

External systems

Show systems

Administration

UCentric web portal

Manage login profiles Manage web logins

UCentric user structure

Edit UCentric user profiles
Department configuration
Import directory

UCentric configuration

Live agent status Agent configuration
Agent configuration (Cloud)
Agent connection wizard
NORA rules
Edit autoruns
Import trunk map
Edit trunk map
Import Visio model

DHC Sentinel configuration

Edit checks
Edit routing

UCentric charging

Charging tiers
Locations
Location (Map view)
Tier allocations
Add manual energy charge

Voice audit

Site administration
Scheduled audits
Backup and restore
Export migration plan
Automatic provisioning
Audit and Provision Report
View logs
Edit EOL table
Audit license usage
Edit CO2 values
Check scans
Edit handset types
Edit migration rulesets
Manage HLD merge templates
Create sample LLD report

General admin

Global settings
Live access logs
Historic access logs
Check server config
Node server messages
Re-link/Re-charge records

SessionID:

Node Server:


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